Terms & Conditions

Credit Terms and Payment

• Credit limits are established for all customers.
• C.O.D. (cash, Interac/debit card, certified cheque or bank draft) or Net 30 days on approved credit (credit application must be submitted for our processing and approval).
• We accept payment by credit card (Mastercard or Visa).
• We accept direct deposit to our bank account (certain conditions apply).
• We accept Electronic Funds Transfer.
• Returned cheques are subject to a $50.00 charge for each cheque and any credit privileges may be revoked.
• We may hold order shipments on overdue accounts.

 

Purchase Order Numbers

 

In order to avoid any errors and delays in shipping, tracking and building your order, we require a Purchase Order (PO) number when you place an order. A unique PO number can prevent errors or duplicate orders from being issued. If you do not provide a PO number, one will be assigned to your order.

 

 

 

Limited Lifetime Warranty

 

Winner Garment warrants that all of our products are free from defects in materials and workmanship. This warranty does not cover accidental damage, damage from misuse, abuse, improper care, alteration or normal wear and tear. If, on receipt of a shipment, you feel the merchandise is defective, notify us immediately. A return authorization will be given and goods will be either repaired or replaced, provided goods are returned according to guidelines detailed under our return policy. We reserve the right to be the sole judge of what constitutes “defective workmanship or materials”.

 

Order Cancellations or Changes

• Orders for stock products can be cancelled or changed before it is shipped.
• For custom orders, it is unlikely to make cancellations or changes once we have processed the order.

 

Inadvertent Shipping of Wrong Items

 

If, on receipt of an order, we have inadvertently shipped the wrong style/color/size, notify us immediately. If your claim can be substantiated, a return authorization will be given and goods will be credited against the original invoice, provided goods are returned according to the guidelines detailed under our return policy. Replacement goods will be forwarded if required, and charged accordingly.

 

Shortages

• If, on receipt of a shipment there appears to be either shortages and/or damage, indicate “received in bad order” on the transportation receipt.
• If, on inspecting the shipment, goods are missing or damaged, it is the responsibility of the consignee to file an appropriate claim with the carrier in question.
• If a shipment arrives in apparent good order and after further inspection of goods, product is found to have been damaged in transit and/or missing, both Winner Garment and the carrier must be notified within 7 days of the invoice date.
• If Winner Garment is at fault for the shortage and we can substantiate your claim, a credit note will be issued against the original invoice and replacement goods will be forwarded and charged accordingly.

 

Samples & Sizing Garments

• All samples or sizing garments will be charged, but can be returned according to the guidelines detailed under our return policy.
• Returned samples or sizing garments must be in original condition for full credit.
• Specially designed samples are considered as final sale.

 

Returns

• All claims must be submitted in writing within 14 days after receipt of products to attain a Return Authorization (RA) Number and Form.
• Goods that have been worn, soiled or altered in any way are not returnable.
• Special-order, non-stock items are not returnable.
• Returned goods must be shipped freight prepaid, with a copy of the invoice or packing slip and the completed RA form.
• Returned goods must be in their original condition.
• All returns are subject to a 15% restocking charge. Goods returned that do not conform to the above conditions are subject to additional charges without notice.
• Returns will not be accepted without a RA Number.

 

Non-Warranty Repair Services for Our Products

 

If you have a garment that requires non-warranty repair, we will provide our professional services to recondition your garment at reasonable price. Please contact us or ship the products to us with freight prepaid.

 

All Returned Garments Must Be Clean Before Repair

 

Note that as required by the Health Act, all garments must be in clean and sanitary condition before we can begin repair, regardless of warranty status. Winner Garment will assess a laundering service charge to clean any returned garments that are unclean or unsanitary.

 

Minimum Order Value

 

$25.00 per order excluding freight and taxes